If you know little or no French…

• start with our Beginner lessons. You can work through them sequentially, starting with the oldest Beginner lessons and working forward, or you can select Beginner lessons at random. The earlier Beginner lessons are more simple than Beginner lessons that come later.

If you do already have some French…

• start working on our Intermediate lessons. Our later Intermediate lessons are more detailed than our earlier ones. (Some of our Intermediate listeners have told us that they have found our Beginner lessons very useful, too, for revision and clarification of points of grammar, etc.)

If you have a good level of French…

• our Advanced lessons will suit you. Our Advanced lessons are totally in French, including the explanatory information. We will soon be releasing additional Advanced lessons. (Some of our Advanced level listeners have told us they are benefiting from our Intermediate lessons, too, especially Intermediate lessons released more recently, which are very detailed.)

If you want to read French articles and work on written exercises…

• download articles from our 'Français Plus' magazine in PDF format.

The easiest way of keeping track of our audio lessons is to use iTunes (either on a PC or Mac). Find out more here. If, however, you don't want to use iTunes and would prefer to download our audio files to your computer via our site, do the following:

If you're using an Apple Mac, control-click the Play button of the Lesson you're working on. Then select 'Download Linked File As...' from the contextual menu which appears. Specify where you wish to save the file and click 'Save' in the Save dialog box.

If you're using a PC, right-click the Play button of the Lesson you're working on. Then select 'Save Link As...' from the contextual menu which appears. Specify where you wish to save the file and click 'Save' in the Save dialog box.

Our Lesson Guides are 'PDF' documents which are ubiquitous on the internet. They have been designed for use with Acrobat Reader software (freely downloadable from the Adobe website). Our Guides are not password protected in any way. If you cannot print, please make sure you have a recent version of Acrobat Reader by choosing 'Check for updates…' from the 'Help' menu in Acrobat Reader.

If your software is up-to-date but printing is taking longer than usual, print from page 2 to the end of the Lesson Guide, bypassing the 1st (cover) page of the Guide. (The 1st page is relatively graphic-intensive and may tie up your printer if you have limited RAM.) Alternatively, try printing the pages of the Guide one by one (again bypassing the cover page). If you can print the pages of the Guide separately, i.e. one at a time rather than all together, this indicates that you have a limited amount of RAM in your computer. (You should still be able to print the pages individually, however.)

There are two payment options available:

1. Realex
2. PayPal

We recommend Realex but some users prefer PayPal. In any case, you can choose the option that suits you best. Please go to our Purchasing page for more information.)

Purchasing via e-Check: e-Checks are the electronic equivalent of 'paper' checks and take anywhere from 3 to 9 days to clear, depending on your location. If you purchase Download Credits on our site via e-Check, your LFBP account will continue to show 0 (zero) Credits until your e-Check clears.
(What are e-Checks? 'Verified' PayPal members can link their PayPal accounts to regular checking accounts and make online purchases via e-Check. (Payments made via e-Check are debited directly from PayPal users' checking accounts rather than from a credit card.))

If you do not receive an email response from us, this indicates that:

• our email has been intercepted by your spam filter, or
• a firewall (at your end) has prevented our email from reaching you, or
• your ISP (Internet Service Provider) has mistakenly interpreted our email as spam and has rejected it.

To make sure that we can make contact with you, please add our address to your Contacts List. (Depending on your email program, operating system, etc, your Contacts List may be called your 'Address Book'.) Note that, if you have not added us to your Contacts List, we cannot contact you! The email address you must add to your Contacts List is:

If you have a Hotmail address, you must add our email address to your list of “Safe Senders”. ("Safe Senders" are those people from whom you do wish to receive email.) To add us to your list of Safe Senders, follow these steps:

1. Click on the Options button. If you are using the full version of Hotmail instead of the classic version, select More options… too.
2. Select Safe and blocked senders under the Junk e-mail heading.
3. On the next page, click on Safe Senders to bring up the entry form.
4. Type:
   
   ... and then click Add to list >>.

If you still do not receive a response from us, please use an alternative email address. It is very frustrating for us – and for you – if a malfunctioning email address prevents us from making contact with you.

No. Your Download Credits remain in your LFBP account until you use them to download PDF content from our site. There is no time limit on the Credits.

In rare instances it may happen that Download Credits will not be applied immediately to your LFBP account after making your purchase. This may happen if:

1. you have made a payment via e-Check. Credits will be applied to your account as soon as your e-Check clears. See also 'What are my payment options?', above.
2. a 'timeout' occurred during your payment as a result of a slow - or temporarily slow - internet connection.

Please contact us if you have made a payment but your LFBP account still shows 0 credits. We will manually apply your purchased Credits to your LFBP account.

Please note that the information below applies to recent iPhone and iTouch devices. (Not all media players (or earlier Apple iPods) have the capability to open and display PDFs.)

To view LFBP PDF Guides directly on your iPhone/iTouch:

• log in to LFBP and click the View PDF Guide button associated with the lesson you're working. Note, however, that the Guide will remain available only for as long as you have the Guide open. When you close the Guide (to revert to browsing, for example) the Guide is not saved to your iPhone/iTouch.

To save PDF Guides to your iPhone/iTouch for later use:

• consider using a utility like Air Sharing which is available from the Apple Applications Store. (If you're on a Mac, watch this. If you're using a computer running Windows or Linux, see specific instructions for those platforms here, at the developer's site and click the 'Configuring Air Sharing' link.) Air Sharing allows you to connect your iPhone/iTouch to your computer wirelessly and copy files from your computer into folders on your iPhone/iTouch. Air Sharing is a paid application but there are other utilities with similar functions also available including Files Lite, Datacase and FileMagnet. Please search the App Store for further information on file transfer utilities.

In summary, to view our PDF Lesson Guides on your iPhone/iTouch, do one of the following:

1. log in to LFBP and then click a View button directly to open that Guide, or
2. download a utility like Air Sharing (see image below), Files Lite, Datacase or Filemagnet from the Apple Apps Store and use one of these utilities to copy (and save) PDFs and other file formats to your iPhone/iTouch.

(Please note that we have no commercial relationship with the developers of Air Sharing or any of the other utilities mentioned above.)

Yes, all content we produce is protected by copyright. Plus Publications’ content may not be modified, reproduced, transmitted, re-purposed or copied (in a manner other than as specified in the section entitled ‘Purchased content: for your personal use’ in our Terms and Conditions) by any means or in any form without prior written permission of Plus Publications.

If there is a particular reason for which you wish to reproduce any of our content, please contact us for further information and permission. © All rights reserved.

Do you have a different question altogether? Then, from here you can...

Note! Contacting us via the links above - rather than emailing us directly - will result in the quickest response from us.